Refund & Cancellation Policy

1. Policy at a Glance

2. Cancelling Your Subscription

2.1. You may cancel at any time:

1. In-app: [Settings → Subscription → Cancel subscription]; or
2. By email: write to [billing@ledgrbook.com] from your registered email or mobile-verified account, quoting your Organisation name.

2.2. Cancellation takes effect at the end of your current paid billing period. It stops all future renewals; it does not shorten the period you have already paid for.

2.3. Cancellation is confirmed by email/in-app notice. If you do not receive confirmation within [48] hours of an email request, contact us — a request is effective only once confirmed.

2.4. Cancellation does not delete your data. Following the end of your paid period, your Customer Data remains available for export for sixty (60) days in accordance with the Terms of Service, after which it may be deleted.

3. Monthly Subscriptions

3.1. Monthly plans are billed in advance and renew automatically each month.

3.2. Upon cancellation, access to paid features continues until the end of the current billed month. No refunds or credits are provided for partial months, unused features, or periods of non-use.

4. Annual Subscriptions

4.1. Annual plans are billed in advance for twelve months and renew automatically each year.

4.2. Cooling-off period. If you cancel within [14] days of your first annual payment for an Organisation, you will receive a full refund of that payment. This cooling-off applies once per Organisation and does not apply to renewals.

4.3. After the cooling-off period, annual payments are non-refundable. Upon cancellation, you retain access to paid features for the remainder of the paid year, and the plan simply does not renew.

4.4. Renewal reminders. We will send a renewal reminder to your registered email and/or mobile at least [7] days before charging an annual renewal.

4.5. If an annual renewal is charged and you contact us within [7] days of the charge without having used the Service after the renewal date, we will, as a goodwill measure, refund the renewal in full.

5. Refunds We Always Honour

Regardless of plan or timing, we will refund in full, upon verification:

1. Duplicate payments — the same subscription charged more than once;
2. Post-cancellation charges — any amount charged after a cancellation we have confirmed;
3. Failed provisioning — payment captured where the corresponding subscription was never activated and the failure is attributable to us;
4. Verified gateway errors — amounts debited from you but not received as a completed transaction, once confirmed with the payment gateway (such amounts are typically auto-reversed by the gateway; we will assist in tracing them).

To claim, write to [billing@ledgrbook.com] with the transaction reference, date, and amount.

6. How Refunds Are Processed

6.1. Approved refunds are processed to the original payment method through our payment gateway within [7–10] working days of approval. Time for the amount to reflect in your account depends on your bank or card issuer.

6.2. Where a refund is issued against a payment for which we have raised a GST tax invoice, we will issue a credit note in accordance with GST law, and the refund will be of the full invoice value (subscription fee plus GST) unless law requires otherwise.

6.3. Refunds are made in Indian Rupees (INR). We are not responsible for variations caused by currency conversion or bank charges levied by your institution.

7. Plan Changes

7.1. Upgrades take effect immediately. You will be charged the pro-rata difference for the remainder of your current billing period, and the new rate applies from the next renewal.

7.2. Downgrades take effect from your next renewal. No refunds are issued for the difference in the current period. Where a downgrade reduces available features or limits, you are responsible for ensuring your usage fits the new plan before it takes effect.

8. Exclusions

No refund is payable in respect of:

1. change of mind or dissatisfaction after the applicable cooling-off window — the free tier and demo exist so you can evaluate before committing;
2. partial billing periods, unused seats, or non-usage of the Service;
3. accounts suspended or terminated for breach of the Terms of Service, including fraudulent or unlawful use;
4. downtime or interruptions within the service availability described in the Terms of Service, unless a separately executed service level agreement provides otherwise;
5. taxes, duties, or bank/gateway charges that are non-recoverable by us;
6. promotional, discounted, or free periods, which carry no monetary value.

9. Termination by Us

If we terminate your subscription without cause (for example, discontinuation of the Service), we will refund the pro-rata unused portion of any pre-paid fees. If we terminate for cause (material breach, fraud, or unlawful use), no refund is payable.

10. Chargebacks

We ask that you contact us before initiating a chargeback — most billing issues in Clause 5 are resolved faster directly. Initiating a chargeback for a charge that is valid under this Policy may result in suspension of the Account pending resolution.

11. Questions and Grievances

Billing queries: [billing@ledgrbook.com] · [phone number] (Mon–Sat, [10:00–18:00] IST)

Escalation / Grievance Officer: [name], [grievance@ledgrbook.com] — acknowledgment within [48] hours, resolution within [30] days.

12. Changes to This Policy

We may update this Policy from time to time. Changes apply prospectively from their effective date and will not reduce refund rights in respect of payments already made. Material changes will be notified by email and/or in-app notice.

Contact

Namith Software Solutions India Private Limited

CIN: U62013TZ2023PTC027851 · Coimbatore, Tamil Nadu, India