Terms of Service

1. Definitions

Account

means the LedgrBook account created upon registration and verified through mobile OTP.

Organisation

means a business entity configured within the Service, including its settings, users, and Customer Data.

Business Group

means a collection of Organisations administered under a common ownership structure within the Service.

Owner

means the user who creates an Organisation or Business Group and holds primary administrative control over it.

Authorised User

means any individual invited to access an Organisation under roles and permissions granted by the Owner or an administrator.

Customer Data

means all data, records, documents, and content entered into or generated within the Service by you or your Authorised Users, including but not limited to customer and vendor records, invoices, bills, payments, expenses, inventory records, and ledgers.

Subscription

means a paid plan granting access to the Service for a defined billing period.

Fees

means the subscription charges payable for the Service as published on our pricing page or agreed in an order form.

2. Eligibility and Account Registration

2.1. You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872, to use the Service.

2.2. Registration and each subsequent login to the Service are verified through a one-time password (OTP) sent to your registered mobile number. You are responsible for maintaining control of your registered mobile number and the devices on which you access the Service.

2.3. Account credentials and OTP access are personal to each individual. You shall not share login access. Additional personnel must be added as Authorised Users with appropriate roles rather than by sharing credentials.

2.4. You agree to provide accurate, current, and complete information during registration and to keep it updated. We reserve the right to suspend or terminate Accounts registered with false, misleading, or incomplete information.

2.5. You are responsible for all activities that occur under your Account. You must notify us immediately at [support@ledgrbook.com] upon becoming aware of any unauthorised access to or use of your Account.

3. Organisations, Business Groups, and User Management

3.1. The Owner of an Organisation controls its configuration, data, and user access. Where multiple Organisations are administered under a Business Group, the group administrator controls user access across member Organisations through the access controls provided in the Service.

3.2. You are solely responsible for the roles and permissions you assign to Authorised Users, including permissions governing visibility of financial and cost information. Actions taken by Authorised Users within the permissions granted to them shall be deemed actions of your Organisation.

3.3. Upon an Authorised User leaving your business, you are responsible for revoking their access. We are not liable for access exercised under permissions that you failed to revoke.

4. The Service and Your Responsibilities

4.1. LedgrBook provides software for billing, invoicing, purchasing, expense recording, inventory tracking, receivables and payables management, and business reporting, with functionality designed to support compliance with India's Goods and Services Tax ("GST") framework.

4.2. The Service is a tool, not an advisor. You acknowledge and agree that:

1. You remain solely responsible for the accuracy, completeness, and lawfulness of all Customer Data and all documents issued through the Service;
2. The Service produces GST-ready records, computations, and reports but does not file returns with, or transmit data to, the GST portal or any government system;
3. Nothing in the Service, its outputs, its documentation, or our communications constitutes tax, legal, accounting, or professional advice. You should verify statutory positions with a qualified professional;
4. Tax computations within the Service are performed according to configurations you control (including tax rates, HSN/SAC codes, place of supply, and registration details). You are responsible for the correctness of those configurations;
5. You are solely responsible for your statutory filings, payments, and compliance obligations, and for reviewing Service outputs before relying on them for any statutory purpose.

4.3. We may enhance, modify, or discontinue features of the Service. Where a change materially reduces core functionality of your paid Subscription, we will provide at least 30 days' prior notice.

5. Acceptable Use

5.1. You shall not, and shall not permit any Authorised User to:

1. use the Service for any unlawful purpose, including the creation of false, fraudulent, or misleading invoices, documents, or records;
2. use the Service to infringe the rights of any third party;
3. attempt to probe, scan, or test the vulnerability of the Service or breach any security or authentication measure;
4. access the Service by any automated means (including bots, scrapers, or crawlers) except through interfaces we expressly provide;
5. interfere with or disrupt the integrity or performance of the Service or the data of other customers;
6. reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service;
7. copy, resell, sublicense, rent, lease, or otherwise commercially exploit the Service or provide it to third parties as a service bureau;
8. upload or transmit viruses, malware, or any code of a destructive or disruptive nature; or
9. use the Service to store or transmit content that is defamatory, obscene, or otherwise objectionable under applicable law.

5.2. We may suspend or restrict access to the Service, in whole or in part, where we reasonably believe these Terms have been violated. Where practicable, we will provide notice and an opportunity to remedy before suspension.

6. Customer Data and Ownership

6.1. As between you and Namith, you own your Customer Data. These Terms do not transfer any ownership of Customer Data to us.

6.2. You grant Namith a limited, non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, display, back up, and reproduce Customer Data solely to the extent necessary to (a) provide, maintain, secure, and improve the Service; (b) comply with applicable law; and (c) enforce these Terms.

6.3. You represent and warrant that you have all rights, consents, and lawful bases necessary to enter Customer Data — including personal data of your customers, vendors, and personnel — into the Service, and that our processing of such data on your instructions will not violate applicable law or third-party rights.

6.4. We may generate and use aggregated, de-identified, and statistical data derived from use of the Service for analytics, benchmarking, and product improvement, provided such data does not identify you, your Organisation, or any individual.

6.5. Data export. While your Subscription (or free-tier access) is active, you may export your data through the export functions provided in the Service (including Excel and PDF report exports).

6.6. Data retention on closure. Following termination or expiry of your Subscription, your Customer Data will remain available for export for sixty (60) days, after which we may delete it from active systems. Residual copies in encrypted backups are purged on a rolling schedule not exceeding [90] days thereafter. We will send at least one reminder before deletion. Nothing in this clause requires us to delete data we are legally required to retain.

7. Fees, Billing, and Taxes

7.1. Access to paid features requires a Subscription. Fees are as published on our pricing page or as agreed in an order form, and are payable in advance in Indian Rupees (INR).

7.2. All Fees are exclusive of applicable taxes. GST and any other applicable taxes will be added at the prevailing rate. We will issue a GST-compliant tax invoice for every Subscription payment.

7.3. Subscriptions renew automatically at the end of each billing period unless cancelled in accordance with the Refund & Cancellation Policy. You authorise our payment processor to charge the applicable Fees on each renewal.

7.4. We may revise Fees by providing at least thirty (30) days' prior notice. Revised Fees apply from your next renewal. If you do not accept a revision, you may cancel before the renewal takes effect.

7.5. Failure of payment on renewal may result in suspension of paid features after a grace period of [7] days. Your data remains subject to the retention terms of Clause 6.6, measured from the end of your last paid period.

7.6. Except as expressly stated in the Refund & Cancellation Policy, all Fees are non-refundable.

8. Trials and Free Access

8.1. We may offer free trials, free tiers, or promotional access at our discretion. Such access is provided "as is," may be subject to feature or usage limits, and may be modified or withdrawn at any time.

8.2. Where withdrawal of free access would remove your access to Customer Data, we will provide reasonable prior notice and an opportunity to export.

9. Availability, Support, and Maintenance

9.1. We endeavour to make the Service available on a continuous basis, targeting an uptime of [99.5]% measured monthly, excluding scheduled maintenance and events beyond our reasonable control. This target is an objective, not a warranty, unless a separate service level agreement has been executed.

9.2. Scheduled maintenance will, where practicable, be performed outside Indian business hours and announced in advance.

9.3. Support is available through the channels and during the hours published on our Contact page. We do not guarantee resolution times unless separately agreed.

10. Intellectual Property

10.1. The Service — including its software, source code, design, user interface, trademarks (including "LedgrBook"), logos, documentation, and all related intellectual property — is and remains the exclusive property of Namith and its licensors. No rights are granted except the limited right to use the Service in accordance with these Terms.

10.2. You may not use the LedgrBook or Namith names, logos, or trademarks without our prior written consent, except to factually identify yourself as a customer.

10.3. If you provide feedback, suggestions, or ideas regarding the Service, you grant us a perpetual, irrevocable, royalty-free right to use them without restriction or obligation.

11. Third-Party Services

11.1. The Service relies on third-party providers, including cloud infrastructure, SMS/OTP delivery, email delivery, and payment processing. We select such providers with reasonable care but do not control their networks.

11.2. Where the Service links to or interoperates with third-party services, your use of those services is governed by their terms, and we are not responsible for them.

12. Confidentiality

12.1. Each party shall keep confidential all non-public information disclosed by the other party in connection with the Service, and shall use it only as necessary to perform under these Terms. This obligation does not apply to information that is public without breach, independently developed, or lawfully received from a third party, and does not prevent disclosure required by law (with prior notice to the other party where legally permissible).

13. Warranties and Disclaimers

13.1. Each party warrants that it has the authority to enter into these Terms.

13.2. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, NAMITH DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT OUTPUTS WILL SATISFY ANY STATUTORY REQUIREMENT.

13.3. Without limiting the foregoing, Namith does not warrant that use of the Service will ensure compliance with GST law or any other statute; statutory compliance depends on the accuracy of your data, your configurations, and your filings.

14. Limitation of Liability

14.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, OR ANTICIPATED SAVINGS, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14.2. WITHOUT LIMITING CLAUSE 14.1, NAMITH SHALL HAVE NO LIABILITY FOR (a) PENALTIES, INTEREST, OR CONSEQUENCES ARISING FROM YOUR STATUTORY FILINGS OR NON-FILINGS; (b) LOSSES ARISING FROM INACCURATE OR INCOMPLETE CUSTOMER DATA OR CONFIGURATIONS; OR (c) UNAUTHORISED ACCESS RESULTING FROM YOUR FAILURE TO SECURE YOUR DEVICES, MOBILE NUMBER, OR USER PERMISSIONS.

14.3. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NAMITH'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO NAMITH IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

14.4. Nothing in these Terms limits or excludes liability for fraud, wilful misconduct, or any liability that cannot be limited or excluded under applicable law.

15. Indemnity

You shall indemnify, defend, and hold harmless Namith, its directors, officers, and employees from and against all claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of (a) your breach of these Terms; (b) Customer Data or documents you issue through the Service; (c) your violation of applicable law; or (d) your infringement of any third-party right.

16. Term, Suspension, and Termination

16.1. These Terms apply from your first use of the Service and continue until terminated.

16.2. You may terminate at any time by cancelling your Subscription and ceasing use of the Service. Cancellation and refunds are governed by the Refund & Cancellation Policy.

16.3. We may terminate these Terms (a) for material breach not cured within 15 days of written notice; (b) immediately, for unlawful or fraudulent use of the Service; or (c) upon discontinuation of the Service as a whole, with at least 60 days' prior notice.

16.4. Upon termination, your right to use the Service ceases. Clauses which by their nature should survive — including Clauses 6.6, 10, 12, 13, 14, 15, and 18 — shall survive termination.

17. Changes to These Terms

We may amend these Terms from time to time. For material changes, we will provide at least thirty (30) days' notice by email and/or in-app notice. Your continued use of the Service after the effective date constitutes acceptance. If you do not agree, you must stop using the Service and may cancel per the Refund & Cancellation Policy.

18. Governing Law and Dispute Resolution

18.1. These Terms are governed by and construed in accordance with the laws of India.

18.2. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved amicably within 30 days of written notice of the dispute. Failing resolution, disputes shall be referred to arbitration by a sole arbitrator appointed in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Coimbatore, Tamil Nadu, and the language of arbitration shall be English.

18.3. Subject to the arbitration clause above, the courts at Coimbatore, Tamil Nadu shall have exclusive jurisdiction.

19. General

19.1. Entire agreement. These Terms, together with the Privacy Policy, Data Security Policy, Refund & Cancellation Policy, and any executed order form, constitute the entire agreement between the parties regarding the Service.

19.2. Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, with notice to you.

19.3. Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including acts of God, natural disasters, war, civil unrest, governmental action, internet or utility failures, or failures of third-party infrastructure.

19.4. Severability. If any provision is held unenforceable, the remainder of these Terms remains in effect, and the provision shall be enforced to the maximum extent permissible.

19.5. Waiver. Failure to enforce any provision is not a waiver of the right to enforce it later.

19.6. Notices. Notices to us must be sent to [legal@ledgrbook.com] or the registered office. Notices to you may be sent to your registered email, mobile number, or by in-app notice, and are deemed received 24 hours after despatch.

20. Contact

Namith Software Solutions India Private Limited

CIN: U62013TZ2023PTC027851

Registered Office: Coimbatore, Tamil Nadu, India

Email: [legal@ledgrbook.com]